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 Rink Facilities & Club Activities  

       The skating school director is usually the first person to come into contact with beginning skaters and parents. Parents and skaters generally do not make contact with representatives of a USFS club until much later unless the group classes are sponsoring a Basic Skills "Learn to Skating group class program" at the local rink.

       Rink management and Directors of the local skating club should evaluate skater satisfaction to see how their organization and staff are doing to meet the needs of all skill levels of figure skaters who patronize the skating facilities.   

       Repeat business is essential for a rink and the affiliated skating club.  Ideally the rinks learning to skater group classes are successful and a high percentage continue to enroll in multiple group classes until they acquire the skills to consider transition into a USFS membership. 

       Prior to developing a market survey, the designer of the survey should start with a clear understanding of the expectations of the skaters and their parents. These expectations are unlikely to be stated or published so it might be wise to organize a focus group to establish the basis for evaluating customer satisfaction.

If people have expectations which go beyond stated and actual responsibilities,
then further investigation should be pursued because it will almost certainly
offer an opportunity to add new services that add value and competitive ad-
vantage to the rink and skating club as symbiotic organizations.

       Considering the economic that presently exist, the rink management is more likely to see and respond to new opportunities for the support and development of the beginning skaters. Too many skating organization lack the volunteers and expertise to recognize potential problems, understand the need, propose solutions, and take the steps to quickly respond.

       Some progressive rink management and the club directors are frequently talking to their clientele and are fully in touch with skaters and parent's expectations. Every facility would be well served by circulating a survey/questionnaire and conducting group discussions (focus groups) to gain the necessary data to plan and develop new programs for all levels of ISI and USFS skaters.

       The following examples of services skaters, parents, coaches, judges, etc. may be interested in utilizing if offered. The rate of participation would likely be high if offered in conjunction with the ice rink. Some dedicated skaters may participate in community college courses or privately operated businesses within a reasonable driving distance of home, school, and ice rink.

       Instructions: please fill out the questionnaire with the numerical score reflecting your interest in making use of the services if offered at a reasonable cost. 

1   Very Unlikely
  2    Unlikely  
3   Undecided     4   Likely   
5   Very Likely
            

    
On Site of ice rink
    
Off site
<15 minute drive
     
Off site
30> minutes drive
On-ice Services


  • Exercise, weight, flexibility training



  • Group Classes - Ballet, ballroom dance, rhythmic gymnastics. modern dance, hip hop, etc.



On-ice Classes/Workshops



  • MITF



  • Free Skating



  • Compulsory Dancing



  • Synchronized Team Skating



  • Theater on Ice



Off-ice Classes



  • Nutrition



  • Injury Prevention



Seminars



  • Opportunities for club volunteers



  • Understanding IJS



Club Activities



  • Conduct Test Sessions



  • Host open competition(s)



  • Sponsor ice shows, carnivals, exhibitions



  • Club Jackets



  • Fund Raisers



      This is not an exhaustive list. Examples may contain elements which in a large organization would be divided into smaller and more specific support and services.

      The beginning skater and parents generally don't have any knowledge or expertise about ice skating and specially figure skating. Who is responsible for provide the necessary information for these new skaters to be successful.

      In this fast changing world, your local figure skating club is usually unlikely to see and respond to new opportunities for the support and development of the USFS members unless the directors have skaters who are participating in daily practice sessions at the rink.

      Parents and coaches need to volunteer so they can be part of the response to meet new demands when they are identifies. In doing so coaches will provide a valuable service to client skaters and help build a strong figure skating program at your home rink.

      Skating rinks located in a mall will generally have easy access to restaurants and shops. Skating is a year-round activity at Ober's huge indoor ice arena. The 140' X 75' indoor ice arena is the centerpiece of Ober Gatlinburg's enclosed Mall.



Resources:

The following internet links have been gleaned from personal communications
combined with information from public institutions and athletic organizations/
associations that have a web presence with information concerning team and
individual sports programs:

Focus of USFS Clubs
Figure Skating Club Topics
  
Your Local Skating Club
Communicating with Club Members
Skating Workshop Plans
Special Olympians Program
Seminar Ideas On & Off Ice
Amateur Ice Shows
Rink Facilities & Club Activities
Skating Events
Well Balanced Program Cards
How to Interpret Judges 6.0 Scores
Becoming A Judge    
PDF  Conflict Management
PDF  Personal Experience of home schooling
PDF  Financial Donations
PDF  Athlete Funding Opportunities
PDF  USFS Sponsorship Information

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